Privacy Policy

1. Who we are

Wilton Couriers provides courier and delivery services, including same day deliveries, next day deliveries, ADR deliveries, franking and mailshots, van and driver hire, and national and international courier services.

For privacy-related enquiries, you can contact us using the details below:

2. What personal information we collect

We may collect personal information when you:

• Contact us through our website
• Request a courier quote
• Call or email us
• Use our courier services
• Send us collection or delivery details
• Make a business enquiry

The information we collect may include:

• Your name
• Company name
• Email address
• Phone number
• Collection and delivery addresses
• Collection and delivery postcodes
• Details about consignment/consignment items
• Preferred collection or delivery times
• Information in website messages or emails
• Basic site usage statistics (visited pages and referrer)

We only ask for information that is relevant to dealing with your enquiry, quote request or courier service.

3. How we use your personal information

We use personal information to:

• Respond to your enquiries and requests
• Provide accurate courier quotes
• Arrange Collections and deliver your consignments
• Contact you regarding bookings, transits or schedules
• Provide post-delivery customer support
• Maintain correct business accounts and records
• Improve our website layout and operational services
• Meet legal, insurance or regulatory requirements where applicable

Note: We do not sell your personal information under any circumstances.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using personal information. We may use your information because:

• It is necessary to provide a quote or courier service you have requested
• It is necessary for our legitimate business interests, such as responding to enquiries and running our business
• It is necessary to meet legal, insurance or regulatory obligations
• You have given consent, where consent is required

5. Contact forms and website enquiries

If you submit a contact form on our website, the information you provide will be sent to us so we can respond to your enquiry.

Please do not send sensitive personal information through our website contact forms unless it is necessary for your enquiry.

6. Courier and delivery information

To provide courier services, we may need collection and delivery details, including names, addresses, postcodes, contact numbers and delivery instructions.

This information is used only to arrange and complete the delivery service, manage communication and maintain necessary business records.

7. Who we share your information with

We may share personal information with trusted service providers where needed to operate our business and provide our services. This may include:

• Website hosting providers
• Email service providers
• IT support providers
• Payment or accounting providers
• Courier or logistics partners
• Insurers or legal advisers
• Regulators or authorities where required by law

We only share information where necessary and expect service providers to handle personal information securely.

8. International deliveries

If you request an international courier service, some delivery information may need to be shared with relevant courier, logistics, customs or delivery partners outside the UK.

We will only share information that is necessary to arrange and complete the delivery.

9. How long we keep personal information

We only keep personal information for as long as necessary.

Enquiry information may be kept for a reasonable period so we can manage follow-up communication and customer service.

Customer, delivery, invoice and business records may be kept for longer where needed for accounting, legal, insurance or regulatory purposes.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

10. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

This may include secure website hosting, access controls, email security and limiting access to personal information to those who need it for business purposes.

No website or email system can be guaranteed to be completely secure, so please take care when sending information online.

11. Cookies and website analytics

Our website may use cookies or similar technologies to improve the browsing experience, understand website usage and support website functionality.

Cookies are small files placed on your device. Some cookies may be necessary for the website to work properly. Others may help us understand how visitors use the website.

Where required, visitors should be given the option to accept or reject non-essential cookies.

If Google Analytics, tracking pixels, advertising cookies or similar tools are added to the website, this policy and the cookie notice should be updated to explain how those tools are used.

12. Your data protection rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Ask for a copy of your information
• Ask us to correct inaccurate details
• Ask us to delete your records
• Restrict how we use your information
• Object to certain uses of your data
• Transfer your details where applicable
• Withdraw consent where we rely on consent

To make a request, please contact us using the details in this policy.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

ICO Website: https://ico.org.uk/

14. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

You should read the privacy policy of any external website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

16. Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact: